What is the Code?

The Consumer Code for Homebuilders is an industry-led code of conduct for builders, which was developed to make the home buying process fairer and more transparent for purchasers.

The Code, which came into effect in April 2010, applies to all homebuilders registered with the UK's main new home warranty providers; NHBC, Premier Guarantee and LABC Warranty and consists of 19 requirements and principles that home builders must meet in their marketing and selling of homes and their after-sales customer service.

The Code applies to complaints arising and made within two years of the date of legal completion of the first purchase. An independent resolution service is available for homebuyers who believe their builder has failed to meet the requirements of the Code.

Purpose of the Code

The aim of the Code is to ensuring that all new home buyers are:

  • are treated fairly,
  • know what levels of service to expect,
  • are given reliable information about their purchase and their consumer rights before and after they move in, and know how to access speedy, low-cost dispute resolution arrangements to deal with complaints.

The Code reinforces best practice among home builders to make sure the level of information and customer service provided by all builders is consistently high. It builds on successful efforts already made by the industry to improve consumer satisfaction in recent years.

Dispute Resolution Scheme

If a home buyer believes they have a dispute because a home builder has failed the meet the requirements of the Code, they may refer their dispute to an independent Dispute Resolution Scheme.

More about the Code

Learn more about the Code

NHBC CEF HBA CML Premier Guarantee LABC Home for Scotland FMB HBF