Welcome...

...to the web site for the
Consumer Code for Home Builders Scheme

This web site explains the origins of the Consumer Code and how it adds to the already world beating consumer protection enjoyed by home buyers in the United Kingdom.

The Consumer Code and the associated builder guidance are the result of over
20 months work to develop a code and a redress scheme, together with the administrative support required to run it. 

The Consumer Code was formed by agreement between NHBC and MD Insurance Services Ltd (trading as Premier Guarantee and LABC New Home Warranty). These organisations have agreed that builders and developers registered with them will be required to adopt the Consumer Code.

The Consumer Code applies to Home Buyers who, on or after 1st April 2010, reserve to buy a new or newly converted Home built by a Home Builder under the insurance protection of one of the supporting Home Warranty Bodies. 

Find out about the scheme and how to use the adjudication process.

Please contact secretariat@consumercodeforhomebuilders.com if you need more information.

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NEWS

• Feedback from the 2010 mystery shopping and 2011 sale contract
  review is now on the Feedback page.

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• Noel Hunter OBE appointed as new chairman of the Consumer Code Management Board.  Download the Press Release here.

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• Feedback has been gained from a range of data gathering exercises in the weeks prior to the launch of the Code.  Further information on the results is available on the Feedback page.

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• The E-Learning training package is now available.  Visit the Training Page
  for more information.

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• The Consumer Code was officialy launched at an event hosted by
  Lord Fowler at the House of Lords on 24 March 2010.

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• The FAQ section of this web site has been expanded to include a number
  of additional clarifications and advice.

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