WELCOME TO THE CONSUMER CODE

The Consumer Code for Home Builders gives protection and rights to purchasers of new homes, ensuring that all new home buyers are treated fairly and are fully informed about their purchase before and after they sign the contract.

The Code is designed to help Home Buyers who, on or after 1st April 2010, reserve to buy a new or newly converted Home built by a Home Builder under the insurance protection of one of the supporting Home Warranty Bodies.


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Purpose of the Code

Why the code was introduced

The aim of the Code is to ensure that all new home buyers:

  • are treated fairly at all times
  • are given reliable information about their purchase
  • know what service levels to expect
  • know how to access the dispute resolution scheme

Training and Guidance

Help to comply with the Code

There is free on-line training available to help home builders and affiliated companies, including estate agents and solicitors, to comply with the Code requirements.

There are currently around 16,000 builders signed up to the Code through registration with the warranty bodies. Many of these have received training on how to comply.

Handling Complaints

Where to go with a dispute?

If a home builder fails to meet the requirements of the Code, the home buyer can make a complaint to the Code’s independent Dispute Resolution Scheme. Disputes are resolved using an adjudication process.

During this process, a trained adjudicator reviews written submissions from both parties and issues an award based on his or her conclusions. This Dispute Resolution Scheme is independent of the Home Warranty Bodies.

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