Purpose of the Code
Why the code was introduced
The aim of the Code is to ensure that all new home buyers:
- are treated fairly at all times
- are given reliable information about their purchase
- know what service levels to expect
- know how to access the dispute resolution scheme
Training and Guidance
Help to comply with the Code
There is free on-line training available to help home builders and affiliated companies, including estate agents and solicitors, to comply with the Code requirements.
There are currently around 16,000 builders signed up to the Code through registration with the warranty bodies. Many of these have received training on how to comply.
Download your Code Publications
Access copies of the code and guidance
Handling Complaints
Where to go with a dispute?
If a home builder fails to meet the requirements of the Code, the home buyer can make a complaint to the Code’s independent Dispute Resolution Scheme. Disputes are resolved using an adjudication process.
During this process, a trained adjudicator reviews written submissions from both parties and issues an award based on his or her conclusions. This Dispute Resolution Scheme is independent of the Home Warranty Bodies.
